Thank you for shopping with Xtremely Raw Hair! I take pride in carefully preparing every order before it leaves my hands. Please review this policy carefully before placing your order.
Processing & Handling
All orders are subject to a processing period before shipment. This may include order verification, hair preparation, customization, quality inspection, packaging, and handling.
Processing times may vary depending on the item purchased and the level of customization required.
Please note: Processing time and shipping time are separate unless otherwise stated for pre-order or custom orders.
Pre-Order, Custom Bundle & Custom Wig Orders
All pre-order bundles, custom bundle orders, and custom wig orders require additional time to complete.
Please allow approximately 7–14 business days for your order to be processed and delivered. This timeframe includes both processing and shipping.
The exact timeframe may vary depending on:
- The type of hair ordered
- Hair length and availability
- The level of customization requested
- Wig construction or styling requirements
- Current order volume
- Shipping carrier transit times
Because these items are ordered and/or prepared specifically for you, I ask that you please plan accordingly before placing your order.
If you need your order by a specific date, please contact me before placing your order to confirm whether your requested timeframe can be accommodated.
Ready-to-Ship Orders
Ready-to-ship items may have a shorter processing timeframe depending on the item and current order volume.
Once your order has completed processing, it will be shipped using the shipping method selected at checkout.
Please note: Shipping time begins after processing is complete unless the order is a pre-order, custom bundle order, or custom wig order with the 7–14 business day timeframe stated above.
Shipping Options & Delivery Estimates
Available shipping options may include:
Standard Shipping
Estimated delivery within 4–7 business days after your order has been processed and shipped.
Rush Shipping
Estimated delivery within 2–3 business days after your order has been processed and shipped.
Same-Day Shipping
Same-day shipping means your order will ship on the same business day once processing has been completed and the order is ready to ship. Same-day shipping does not mean same-day delivery.
Important
Purchasing expedited or rush shipping does not automatically reduce the processing time for your order.
For pre-order bundles, custom bundle orders, and custom wig orders, the estimated 7–14 business day timeframe includes both processing and shipping.
Shipping Information & Address Changes
Please carefully review your shipping information before completing your purchase.
Once a shipping label has been created, I am unable to make changes to the shipping address or shipping method.
If you notice an error in your shipping information, please contact me as soon as possible after placing your order. I will do my best to assist if your order has not yet been processed or shipped, but I cannot guarantee that changes can be made.
Xtremely Raw Hair is not responsible for orders shipped to an incorrect address provided by the customer at checkout.
Carrier Responsibility
Once your package has been accepted by and handed over to the shipping carrier, I am no longer responsible for delays or issues that occur during transit.
This includes, but is not limited to:
- Carrier delays
- Weather delays
- Lost packages
- Stolen packages
- Packages marked as delivered
- Delivery delays caused by the carrier
- Packages delivered to the address provided at checkout
Once your package has shipped, you will receive tracking information when available.
If your package is marked as delivered but cannot be located, please check with household members, neighbors, and your local carrier before contacting me.
For lost, delayed, or missing packages, you may need to contact the shipping carrier directly or file a claim with the carrier.
Incorrect Addresses & Returned Packages
Customers are responsible for entering a complete and accurate shipping address at checkout.
If an order is returned to Xtremely Raw Hair due to an incorrect, incomplete, or undeliverable address provided by the customer, the customer will be responsible for any additional shipping costs required to resend the order.
Shipping Delays
While I make every effort to process and ship orders within the estimated timeframes, delays may occasionally occur due to circumstances outside of my control.
Possible delays may include:
- Carrier issues
- Weather conditions
- Holidays
- High order volume
- Operational disruptions
- Delays caused by incorrect shipping information
Shipping estimates are provided as a guideline and are not guaranteed delivery dates.
I am not responsible for delays that occur after an order has been handed over to the shipping carrier.
Order Changes & Cancellations
Because orders may begin processing shortly after purchase, I cannot guarantee that cancellation or modification requests can be accommodated.
If you need to make a change to your order, please contact me as soon as possible.
Once an order has been processed, customized, prepared, or shipped, changes or cancellations may no longer be possible.
Custom and pre-order items are specifically prepared based on your order and may not be eligible for cancellation once processing has begun.
Customer Agreement
By placing an order with Xtremely Raw Hair, you acknowledge and agree that:
- Processing times may vary depending on your order.
-
Pre-order bundles, custom bundle orders, and custom wig orders may take 7–14 business days, including processing and shipping.
- Ready-to-ship orders have separate processing and shipping timeframes.
- Shipping estimates are not guaranteed delivery dates.
- Rush shipping applies to shipping transit time and does not automatically shorten processing time.
- You are responsible for providing accurate shipping information at checkout.
- I am not responsible for carrier delays, lost packages, stolen packages, or packages marked as delivered once they have been handed over to the shipping carrier.
- You are responsible for monitoring your tracking information once your order has shipped.
Questions About Your Order
If you have questions about an order before it ships, please contact me at:
Email: thehairaddict402@gmail.com
Business: Xtremely Raw Hair
Thank you for choosing Xtremely Raw Hair! 🤍
